SUPPORT OVERVIEW

FiLink offers email support 24 hours a day, 7 days a week.  You may open a support case either by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or logging in to our support portal here.  We also offer phone support during business hourse (M-F 8AM - 6PM EST) by calling 1-866-5-FILINK.  For critcal issues, we offer phone and email support 24x7, 365 days a year.  For more information on our Terms of Service and Uptime Guarantees, please visit our Terms of Service page.

LIFETIME SUPPORT

FiLink support is required on all of our email encryption services for a low, one-time price of $249.  We know that our customers need timely, knowledgeable support for their sensitive emails so we do a few things that you won't find from most other security vendors.

One-Time Flat Payment

• • You pay for support once for your entire domain, and never have to renew support or add licenses in the future.

Automatic Updates

• • We update our policy filters automatically, so you can be assured that the latest compliance rules are included for your Healthcare, Finance, or State Law policies.

Policy Customization

• • We include custom policy creation when you start your service, and you can add custom policies as you go.

INSTALLATION AND SETUP

Filink includes full assistance during your setup and installation process. While for most customers this is a simple matter of exchanging some information with us about your domain, we are always available to assist you with any type of questions or challenges that arise.  We can assist you with making DNS changes, configuring your mail server, selecting and setting up policies, and troubleshooting any issues.  There is no additional charge for setup and installation.